Return Policy
At LUX TAILS, we are dedicated to providing you with exquisite silver jewelry for your beloved pets. We strive to ensure that your shopping experience with us is exceptional. Please read our return policy carefully to understand the conditions for product returns.
Return Eligibility:
We accept returns only in the event that the product you receive is damaged during shipment. Our return policy is as follows:
Damaged During Shipment:
If you receive a product that has been damaged during shipment, we are here to assist you. To be eligible for a return, the following conditions must be met:
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Report Damage: Please report the damage to us within 12 hours of receiving the item. Contact our customer support team at [email protected] or +91 932 681 6618 to notify us of the issue.
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Provide Documentation: In order to process your return, we may request photographic evidence of the damaged item and its packaging. This helps us assess the extent of the damage and ensures a smoother return process.
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Return Authorization: Once we have reviewed your report and approved the return, we will provide you with a return shipping label or instructions for returning the damaged item.
Return Process:
To initiate a return for a damaged item:
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Contact our customer support team at [email protected] or +91 932 681 6618 to report the damage.
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Follow the instructions provided by our team for returning the item. This may include using a prepaid shipping label we provide.
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Ensure that the damaged item is securely packaged in its original packaging or an appropriate substitute to prevent further damage during return transit.
Refund:
Upon receiving the returned damaged item and verifying the extent of the damage, we will initiate a refund to your original payment method. Please allow 6/7 business days for the refund to be processed, depending on your financial institution.
Contact Information:
If you have any questions or concerns about our return policy, please don’t hesitate to contact us at [email protected]. We are committed to providing you with excellent customer service and ensuring your satisfaction with your LUX TAILS purchase.
Please note that our return policy is subject to change, so we recommend reviewing it periodically. Thank you for choosing LUX TAILS for your pet’s silver jewelry needs.
